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FAQ

Tiered Discounts

We offer Tiered Discounts for loyal members with great values you can come to expect from us. If you have had a previous Tiered Discount on our old website, contact: customerservice@funagain.com, and we will set you up with our new Tiered system retroactive. Here is how our new loyal member discount system will be:

Name Money Spent Discount
Jade $200 1%
Sapphire $500 2%
Emerald $1000 3%
Ruby $2000 4%
Diamond $3000 5%

 

For more tiered discount information and a focused FAQ, click here. 

Funagain Memberships

If you have a Funagain Membership, simply contact our customer service department at customerservice@funagain.com, and they will be happy to assist you.

Collecting Sales Tax

As of Jan. 1, 2019, U.S states will have sales tax collection statutes and regulations that require online retailers to collect sales tax on online orders even if they do not have a physical presence in that state. You will be charged accordingly depending on your states sales tax at checkout. 

Condition

We stand by the items we sell. Should you have any problems with any item purchased at Funagain, just contact customerservice@funagain.com, and we'll make sure things are set right.

  • New Games
    The vast majority of titles in our catalog are brand new games direct from the manufacturer, never played.
  • Ding & Dent Games
    We occasionally receive games that have been damaged in shipping and offer them for sale at a discount. All Ding & Dent games are new; damage is minimal and restricted to the game packaging. Game components are in perfect, unplayed condition, and covered by the same All Parts Included Guarantee as our New games.

Please Note: Due to the unpredictable nature of our receipt of damaged shipments, all Ding 'n' Dent games are available on an extremely limited basis and may become unavailable at any time without notice. We therefore cannot guarantee that all requests for Ding 'n' Dent items can be filled -- but if we have the same title in stock in undamaged condition, we will offer it to you at its regular price. We do not accept reservation requests for items in damaged condition.

 

Preorders

Many items which are in production, but which have not yet been shipped by the manufacturer may be Preordered.

  • Availability Date
    Manufacturers usually announce the date--or the approximate date--which they expect a new game to be completed and shipped. Sometimes this date may change for reasons beyond our control, such as a change in the manufacturer's print schedule. We'll do our best to get new games just as soon as they are available.
  • Pricing
    Pricing of items on Preorder status is subject to change. The Preorder prices quoted on our web site are based on initial information provided by the manufacturer; but sometimes during production of an item, the manufacturer alters their pricing for the item, which affects the price at which we are able to sell the item. For this reason, the prices quoted on our web site for Preorder items are estimated prices. As with any such item, we will confirm your order and the price of the item before shipping.

Newsletter Mailing List Policies

  • You may subscribe or unsubscribe any time you like
  • The only way to be added to the list is to add yourself through our website or to ask Funagain to add you -- placing an order with Funagain Games will not automatically add you to our list.
  • We will never sell or give your information to anyone or any other business.
  • As well as receiving up to date information about new releases, re-stocks, sales and deals, we do send out Kickstarter announcements as well. These are paid advertisements from publishers.

Payment Information

We accept Visa, MasterCard, Discover, American Express, and cashier's checks or money orders denominated in U.S. dollars as payment for game orders.

  • Online Credit Card Payment

 Visa-MasterCard-Discover-American Express

Shop online with the ease of your credit card--every online credit card purchase you make at Funagain Games is backed by our Safe Shopping Guarantee, assuring you that your personal information cannot be read while it is transmitted to us and that it will remain secure and private.

Funagain Games accepts Visa, MasterCard and Discover.

Other Payment Methods

  • Using Paypal

If you select Paypal as your payment method, a pop-up window on the final checkout screen will redirect you to PayPal's online payment processor so you can complete your order immediately.

Returns Policy

To request authorization for a return, please send an e-mail to Customer Service using our contact form, telling us what you'd like to return/exchange, and including your first and last name and original order number. You will be provided a Returned Merchandise Authorization number (RMA). You must have this return authorization number for your return to be processed.

If you were not the original purchaser of the item, you should first create a Funagain account before requesting a return. Please also provide the email address for that account with your return request. This will help expedite the return process.

We will accept a return for any item within 15 days of your receipt of the order. We can only accept returns on items which are in their original condition. Original condition means that the game cannot have been played and all parts must be in the same condition as when they game was received. We can refund shipping costs only if the return is a result of our error.

When we receive a return, we can issue you a refund of the purchase price in the form of Funagain credit, which may be applied toward an exchange or a future purchase. Gift recipients returning an item will be issued Funagain credit for the purchase price of the item(s). Holiday gift item returns/exchanges will be accepted until January 15th.

When sending an item back, please include:

  • the packing slip (or a legible copy);
  • the reason for your return;
  • your return authorization number (RMA)

Please use cushioning packing material in a sturdy carton so that the contents will be protected from damage. For your protection, please use FedEx, UPS or Insured Parcel Post for your shipment.

Send it to:

Funagain Games
Returns Department
341 Ehrman Circle
Medford, Oregon 97501
USA

Security and Privacy

  • Safe Shopping Guarantee

Your security and privacy are of utmost importance to us. When you place an online order with Funagain Games, our secure server software encrypts the information you submit, ensuring that Internet transactions stay private and protected. Your personal information cannot be read as it travels to our ordering system.

  • Privacy Pledge

We keep your personal information private and secure. When you make a purchase from our web site, you provide your name, email address, credit card information, address and phone number. We use this information only to process your order and to keep you updated on your order.

Shipping Information

We do not ship to:
PO Boxes, Hotels, or Motels

 

Please see here for details: Shipping while closing down

Additional freight charges may apply to exceptionally large orders.

For our Standard Shipping, we generally use UPS Ground service, which usually takes 2-5 business days to arrive, depending on your location and distance from our main warehouse (West coast, ZIP code 97501). A transit time calculator may be found online at https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1. For further details about UPS services including UPS policies and online package tracking, please visit the UPS web site at http://www.ups.com.

For smaller shipments under 2 pounds, we may opt to use USPS Priority Mail service, which usually takes 2-3 business days to arrive. We can accommodate customers wishing to have larger orders shipped via USPS to a P.O. Box, but shipping fees will be greater than the amounts quoted for "Standard Shipping" during our checkout process. For further details about USPS services, please visit the USPS web site at http://www.usps.gov.

Customers who require shipment via a particular carrier or other custom shipping arrangements will be accommodated whenever possible; please include any such requests in the "Comments & Special Instructions" box during the checkout process.

  • Expedited Shipping

We are happy to offer Expedited Shipping to orders at the customer’s request. Please contact cs_general@funagain.com to work out any Expedited Shipping costs.

  • International Shipping

European Union:
As of July 1st, 2021, all sales to the EU will be conducted under DAP (Delivered At Place). Under DAP, the buyer is responsible for not only the unloading, but the Customs clearance, duties, and taxes when your package arrives in your country. We will not be collecting VAT at the point of sale. 

Brazil:

Effective December 9th, 2020, all online sales to Brazil are now on an "At Your Own Risk" basis. This means that customers placing orders on our website to be delivered to the country of Brazil are taking their own risk to receive packages and will not receive any type of refund if the package does not arrive. This is due to a severe increase of packages going missing once they reach Brazil.

International packages receive real-time accurate shipping rates just like packages destined for addresses within the US. For generic questions about how orders are handled (how long will they be held, out of stock items etc.) please read the appropriate section in the Funagain Games policy page and FAQ.

International customers generally have their choice between UPS or USPS service. UPS generally provides faster shipments than the USPS, as well as the additional advantages of all packages being insured and easily tracked via a tracking number which is provided to the customer. USPS shipments can be less expensive, but are not insured against loss or damage and do not include a tracking number.

What about Customs?

We mark international packages as containing "Board Games" and state the actual cost of the games on the customs documentation. Even if the order is designated by you as a gift, the package still cannot be marked as a gift for shipping purposes because we are a retailer. The full cost of the games will still be stated on the customs paperwork. Currently, we are not able to describe the contents in any other way.

Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Trademark and Copyright Disclaimer

Trademarked company and game names appear throughout this web site. Rather than list the company names and entities that own the marks and/or insert a trademark symbol with each mention of each name, Funagain Games states that the use of these names is for editorial purposes only and to the benefit of the trademark owner with no intention of infringing upon their mark. In addition, Funagain Games states that it has no copyright claim over the companies' materials and such materials are used for marketing purposes only. Users of this web site should contact the trademark or copyright owner directly to obtain additional information regarding trademark and copyright issues.